1. Defective Items
- If you receive a product with obvious defects (e.g., tears, significant printing errors, or mistakes), please contact customer service within three days and provide clear photos for verification.
- If confirmed as a defective product, we will provide a replacement. Refunds will only be issued under specific circumstances via bank transfer.
2. Personal Reasons
- Returns or exchanges are not accepted for personal reasons (e.g., dislike of the product, size mismatch, or differences between expected and actual color).
- Please carefully review the design draft, printing specifications, materials, and sizing before placing your order.
3. Design and Artwork Confirmation
- The approved design draft serves as the final production reference. Ensure all content, layout, fonts, and images are accurate and error-free.
- If production issues arise due to incorrect information provided by the customer (e.g., typos, low image resolution, or design flaws), the responsibility lies with the customer.
4. Color Variations
- A 10% color variation in printing is considered normal and is not regarded as a defect.
- Due to variations in screen displays, we cannot guarantee an exact color match between the design draft and the final product. Please do not use this as a reason for return or exchange.
5. Product Manufacturing Characteristics
- Garments are machine-produced, and the following issues are not considered defects:
- Untrimmed threads or slight loose stitching
- Minor stains or unexpected texture
- Size discrepancies within a 2-3 cm range
- Products that have been opened, used, or damaged due to human factors (e.g., stains, faults, wear and tear, scratches) are not eligible for return or exchange.
6. Additional Notes
- Slight differences between batches may occur due to technical limitations, which is considered normal.
- Customized products are exclusively for group orders, and non-defective items cannot be returned or exchanged.
- We strongly recommend confirming all details before placing your order to ensure satisfaction.
If you have any questions or concerns, please feel free to contact us for assistance.