FAQ
What should I pay attention to when providing files for printing?
To ensure the best printing quality, please provide files that meet the following requirements:
- File formats: AI (with layers expanded), PS, or high-resolution PNG/JPG.
- Resolution: At least 300 dpi; files with lower resolution may affect print quality.
- Background: Files should be pre-cut (background removed). If we assist with background removal, the final result may differ from the original file.
- Hand-drawn artwork: We do not accept scanned or photographed hand-drawn images.
Note:
Print Work only offers file review services to ensure printing accuracy and does not provide design modification or creative services.
How can I choose the right group apparel for my needs?
You can choose the style based on your event needs or team preferences. Different styles come with various materials, colors, and designs, so please select the one that best fits your requirements. If you have any questions, our customer service team is always available to assist you with recommendations.
Can I modify the order details after placing the order?
Once the order is placed and processing begins, no further modifications can be made. Please carefully review all details during order confirmation to ensure accuracy before submission.
Can I cancel my order after placing it?
Once the order has started processing or production, we will not be able to cancel it. Please ensure that all order details are correct before confirming your order to avoid any unnecessary changes.
Can I choose a specific delivery time?
We offer standard shipping services and are typically unable to specify a delivery time. If you have special requests, please contact our customer service in advance, and we will do our best to accommodate your needs.
Can I change the shipping address?
Once the order is confirmed and processing has begun, we cannot change the shipping address. Please carefully review all details after confirming your order to avoid any mistakes.
How can I confirm if my order has been completed?
Once your order is completed, we will send you a confirmation message with the order status and shipping details. If you have any questions, please feel free to contact our customer service team.
Can I purchase a plain-colored garment individually?
Yes, we offer the option to purchase plain-colored garments individually. If you would like to make a purchase, please contact us via LINE and provide the style number, color, quantity, and size you need, and we will process your order.
How long does it take to make group uniforms?
Our group uniform production time is 10 working days, excluding holidays and shipping time. If you have any special needs or emergencies, please feel free to tell us and we will do our best to cooperate.
What is the minimum order quantity?
We have no minimum order quantity; even one piece can be made.